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Currys and Argos Lead UK Electronics Market
The UK electronics market is thriving. More than a quarter of the population bought technology and appliances online clothing sites uk during the COVID-19 pandemic. These purchases were made mostly at Currys and Argos and also on the online marketplace Amazon.
UK customers are also eager to test new brands and products they can find on Amazon. This is particularly the case for those over 55. However, excessive shipping costs was the most frequent reason for cart abandonment.
Currys
The largest electronics retailer in the UK now offers more benefits to customers who shop online. Customers who shop at Currys can now save money by buying the item online and then buying it in store. The new offer is part of the company's bid to be competitive with Amazon which already offers same-day delivery in the UK. This move will allow customers to get the products they require faster.
The electronics retailer is working to improve customer experience in its physical stores. It has introduced the BOPIS check-in solution that lets customers take their purchases home curbside. It has also launched the Colleague Hub in all of its stores which allows frontline staff to connect with customers from anywhere within the store. Currys claims that these tools will help it create a more connected experience for customers, enabling it to deliver personalised experiences on a massive scale.
Currys has invested heavily in technology, and is transforming into the most advanced multichannel retailer. The company has relaunched and improved its website and has integrated its personalized journeys into its mobile app. It also has a Colleague Hub, which allows frontline staff to access the most up-to-date information and customer data in real time. The company also has launched its ShopLive service, which online stores ship internationally allows video commerce to the physical store.
This is why it has been able to drive sales and boost customer loyalty. In the first half 2021, sales grew by 15% when compared to the pre-pandemic year of 2010. It also saw 11% growth in like-for-like its stores.
Currys goal is to be a household name for its ability to extend technology's lifespan through repairs, trade-ins, protection and recycling. The company's goal is to achieve net zero emissions and reduce water, energy and waste in its supply chain and operations. It also hopes to reduce its plastic usage by recycling packaging.
The shares of the company were trading at 93 cents per share, which is lower than the current value. Investors can still get a bargain as the company has an excellent balance sheet and business model. The earnings per share are also higher than those of its rivals.
Amazon
With a vast range of products, Amazon has built a reputation for value and convenience. The company has revolutionized online shopping with its commitment to transparency and customer service. Its transparent approach gives customers the ability to choose their vendors based on prior knowledge. This gives Amazon an advantage over traditional retailers who have less transparency with their products. Etsy - which focuses on Fashion and Wayfair is a specialist in Furniture and Homewares – trail well behind Amazon's GMV in the UK.
Argos
Argos is a well-established retailer in the UK and one of the leaders in its field. Its business model is based on customer-centricity and offers an innovative approach to retailing. This has helped the company gain competitive advantages and draw new customers. However, its growth is hampered by stiff competition from other online retailers, such as Amazon and eBay (ContactPigeon). Argos has made efforts to tackle this issue by integrating its digital offerings with its physical storefront. This has resulted in a more cohesive and seamless shopping experience for its customers.
To improve its online shopping uk electronics offering, Argos has invested in an upgraded infrastructure that allows greater network optimisation and simplified operations. The company, for example plans to relocate the direct import operation from Corby to an purpose-built facility that is being constructed in Kettering. This will allow them to close the central distribution centre in Wolverhampton that they rented and let capacity go in Corby. This will make the business more efficient and enable it to better serve its customers.
As a major general retailer, Argos has a significant brand name and a reputation for its high-quality products. Its catalogues are filled with appealing product images and descriptions that make it simple for customers find what they want. Its website features clear prices and delivery estimates for each item. It also makes it simple for customers to compare items and choose the best one for their requirements. Argos mobile experience has been upgraded, thereby increasing its customer base. Argos has also widened its click-and-collect program, which allows customers to reserve products and pick them up at their local stores.
Another key element in Argos' competitive advantage is its ability to deliver an unmatched, high-quality experience across all channels. This includes its app, website, and stores. The company synchronizes prices and information to ensure an easy transition from one channel to another. Additionally the stores are equipped with self-service kiosks to simplify the purchasing process.
Argos's omnichannel strategy allows it to reach a larger audience and meet the needs of different segments of the market. This strategy has proven to be extremely effective in increasing sales and accelerating market growth. Argos needs to continue to focus on improvements and innovation in order for it maintain its competitive advantage. This will allow it to keep pace with the evolving retail landscape and stay ahead of its rivals.
John Lewis
The company was founded by the Lewis family in 1864 John Lewis has become known for its tear-jerking Christmas adverts and legendary customer service. The company is also under pressure from other retailers that have moved to online shopping. The company has to adapt to retain its customers.
This is accomplished by providing customers with a quick and secure shopping experience. This includes everything from the loading time of an online site to the number of clicks are required to find the product. These aspects can have a major influence on how customers perceive the brand. John Lewis needs to improve its online shopping experience if it wants to stay ahead of the competition.
It is important that the website be simple to navigate, and provide all the information that a buyer might require to make an informed purchasing decision. It should also provide a variety of products. Customers can then compare the product with other similar products and find what they are looking for. To ensure that customers are satisfied with their purchases, the business should provide free shipping and quick delivery.
A good warranty on products is another way to compete against other retailers. This can help establish trust and build loyalty with customers. It doesn't matter if it's an appliance or a brand new computer, a solid warranty will make the difference between purchasing from the retailer and online shopping uk electronics going to a competitor.
John Lewis should offer a variety of payment options to its customers. This will allow them to find the right solution for their needs and will assist them in avoiding the possibility of being a victim of fraud. It is important that the company has a clear and concise policy on the way it handles data.
John Lewis has a solid base on which to build despite these challenges. The sales on its website have grown tremendously and they continue to grow at a steady pace. Additionally, the partnership is implementing an innovative approach to ecommerce by opening its ecommerce platform as an online marketplace for third party brands. This is a smart move that will help the brand grow its market share online.
